Help and support

Last updated: 24 October 2026

Contact us

Write to support@ikhlassdz.com, or use Account → Contact support in the app, which lets you attach a screenshot. We answer in French, Arabic or English.

Businesses interested in IkhlassDZ: contact@ikhlassdz.com.

How do I get a card?

Scan the QR code at the counter of a participating business with your phone's camera: your card opens in the browser after you sign in with Google, Apple or an email address, and no app is needed. If you use the IkhlassDZ app, scan it from there instead (the + button on Cards, “Join a shop”). A friend's invitation link works the same way.

A visit is missing from my card

Visits are credited by the business at the counter. Ask the staff there first: they can see every visit in their history. If it is still wrong, write to us with the business's name and the date.

How do I stop promotions?

Each business's offers are switched on that card's page; IkhlassDZ's own news is switched in Account. Notifications about your rewards and gift cards are not promotions and always arrive.

How do I delete my account?

In the app: Account → Security → Delete my account. Your personal information is erased at once and your cards are closed; unused stamps, points and gift cards are lost. If you can no longer open the app, write to support@ikhlassdz.com from the address on the account.

I work at a business. How do I sign in?

Counter accounts are created by the business owner, who gives you a username and password. Sign in with them in the same app. Owners and managers use the dashboard at app.ikhlassdz.com.